B. Online Purchase Related
To make a purchase, follow these general steps of your shopping journey with us:
- Choose product(s) and add to cart
- Select cart icon and check your order details at the Checkout page
- If all details are accurate, click on ‘checkout’
- Provide billing and shipping information, then click ‘continue’
- Review order and proceed with payment
- For successful transactions, you will receive an order confirmation email shortly after payment. Please email us at firstname.lastname@example.org if you did not receive a confirmation.
No, you may cart out your product(s) and complete purchase as guest. However, you will not be able to keep track of your order history with us. Your purchase invoice will be sent to the email provided when you were carting out your order.
You may enter your promo code at ‘Review & Payment’ page, just before you click on ‘Proceed to Payment’
Please email us at email@example.com with your order number. Our sales team will assist accordingly. Our sales team will evaluate from case to case basis. However, please take note that cash refunds are strictly not allowed after payment is made. We are able to offer to exchange your products, please refer to our exchange policy
No cancellation can be done after order is paid and confirmed. However, you may wish to exchange your product(s). You may refer to our exchange policy
We’re sorry to hear that. Kindly email us at firstname.lastname@example.org or call us at 6702 6080 and we will assist you immediately.
We are sorry for that, please email us at email@example.com or call us at 6702 6080 and we will assist accordingly.
We try our best to ensure accurate stock depiction, but should it occur, we will contact you by email or phone on the next earliest availability date, or an alternative product model. Otherwise, we reserve the rights to cancel and offer a full refund of the out of stock product(s).