FAQ

Of course! You may visit one of our showrooms at

Trade Hub 21 
18 Boon Lay Way #01-129
S(609966)
Tel: 6266 6002

Oxley Bizhub 
61 Ubi Road 1 #01-26/27
S(408727)
Tel: 6702 6080

We are open daily from 11am to 8pm, open on most public holidays, unless otherwise stated. You may wish to give us a call before visiting.

The products available online is subjected to stock availability. We may reserve some stocks for our physical showroom’s customers. You may wish to visit our showrooms or call us at 6702 6080 to find out more

To make a purchase, follow these general steps of your shopping journey with us:

1. Choose product(s) and add to cart
2. Select cart icon and check your order details at the Checkout page
3. If all details are accurate, click on ‘checkout’
4. Provide billing and shipping information, then click ‘continue’
5. Review order and proceed with payment
6. For successful transactions, you will receive an order confirmation email shortly after payment. Please email us at sales@zenterralighting.com if you did not receive a confirmation.

No, you may cart out your product(s) and complete purchase as guest. However, you will not be able to keep track of your order history with us. Your purchase invoice will be sent to the email provided when you were carting out your order.

You may enter your promo code at ‘Review & Payment’ page, just before you click on ‘Proceed to Payment’

Please email us at sales@zenterralighting.com with your order number. Our sales team will assist accordingly. Our sales team will evaluate from case to case basis. However, please take note that cash refunds are strictly not allowed after payment is made. We are able to offer to exchange your products, please refer to our exchange policy

No cancellation can be done after order is paid and confirmed. However, you may wish to exchange your product(s). You may refer to our exchange policy

We’re sorry to hear that. Kindly email us at sales@zenterralighting.com or call us at 6702 6080 and we will assist you immediately.

We are sorry for that, please email us at sales@zenterralighting.com or call us at 6702 6080 and we will assist accordingly.

We try our best to ensure accurate stock depiction, but should it occur, we will contact you by email or phone on the next earliest availability date, or an alternative product model. Otherwise, we reserve the rights to cancel and offer a full refund of the out of stock product(s).

For bulk purchase, please email us at sales@zenterralighting.com

All returns and exchanges are subjected to our return and exchange policy.

We apologise for that, kindly email us at sales@zenterralighting.com or call us at 6702 6080 within 7 days of receiving the products. We will assist you to resolve it accordingly. Customers will be required to bring back the faulty product to our showroom within 7 working days. We will either offer an exchange of product or arrange our servicing team to service your product. In the event whereby the faulty product is out of stock and we are unable to service your product, a refund will be made for that particular product.

If you are unsatisfied with your order, please email us at sales@zenterralighting.com within 3 days, stating your order number, contact number and reason for exchange. Our sales team will follow up accordingly. Please note that items for exchange must be of equal or higher value. General Terms & Conditions apply.

We are sorry that cash refunds are strictly not provided. In this case, we will advice you to purchase another item of equal or higher value. If not, you may have to forfeit the remaining sum.

As we do promotions from time to time, our prices change during promotional periods, fluctuations in inventory and demand from our customers. Hence, we are sorry that we will not be able to provide any refund for the difference in price.

Cash refunds are strictly not provided for exchanges.

You can checkout without a Paypal account. You are able to checkout with Visa or Mastercard.

We offer the following mode of payment – Visa, Mastercard and Paypal

All prices reflected on website are exclusive of 7% GST. If a discount or promo code is used, GST will be charged after the discount is applied.

The prices of our products on our website will usually be the same as in store prices. However, during special in-store-only or online-only promotions, prices will differ.

You may choose to have your order delivered to your home; your purchase will be delivered through our in-house delivery team. We will give you a call within 2 working days after order is placed to arrange for local delivery.

Alternatively, you may choose to self collect your order at our showroom. We will give you a call within 2 working days after order is placed to let you know when your order is ready to be collected. Please do not make your way down for collection before we confirm a collection date with you, thank you for your kind understanding.

You may self collect your order(s) from our main showroom

Zenterra Lighting @ Oxley Bizhub

61 Ubi Road 1 #01-26/27 Singapore 408727
Tel: 6702 6080
Opening Hrs: 11am-8pm daily (Mon-Sun)

Please do not make your way down for collection before we give you a call to confirm a collection date with you, thank you for your kind understanding.

Simply present your purchase invoice email via your mobile device, together with your personal identification document (NRIC/PR etc) to our store staff during your collection.

Store staff will verify and assist with the collection accordingly.

Customers enjoy FREE delivery with a minimum spending of $300 before gst. Otherwise, a delivery charge of $40 will be applied for home delivery.

Self collection at our showroom is absolutely FREE ☺

After you have submitted your order, our sales team will give you a call within 2 working days to arrange for delivery. We will inform you of the available date and time for delivery and try our best to accommodate your preferred delivery slot.

We deliver from Monday to Friday, from 11am to 6 pm. Delivery slots are subject to availability. Delivery typically takes place within 7 days from date of order. However, delivery lead time may be longer during peak season, we seek for your kind understanding.

If you would like to reschedule your delivery, please give us a call at 6702 6080 two (2) working days in advance or a rescheduling fee will be charged. The rescheduling of delivery will also be subject to availability.

• Jurong Island
• Tuas Link
• Changi Cargo
• Country Clubs
• Army Camps
• Seletar Aerospace
• Off-shore Islands such as Pulau Ubin and Pulau Tekong
• Turf Club Avenue
• Resorts World at Sentosa
• Singapore Prison Quarters
• Airbase sites
• SATS Inflight Catering Centre 1
• ST Kinetics
• Shipyards
• Powergrid
• SRA (Singapore Rifle Association)
• St.John / Lazarus Island / Khusu Island

No delivery will be made outside Singapore or to post office boxes. Zenterra Lighting reserves all rights to reject delivery to other relevant restricted areas within Singapore.